I just grabbed all the customer comments out of the comment box out front. (Yes, we do read them!) There are a lot of great comments and some areas where we can improve. First of all, let me thank you for letting us know how we are doing. It is easy to say thank you for the positive comments. But it is much more important to thank those of you who suggested improvements or let us know where we didn’t meet your expectations. Why is that? This is the way I look at it, “A customer complaint is a gift!” That is right. Without your feedback we wouldn’t know what to improve. So, please let us know.
Here is a small sample of what you are telling us:
“I want Raspberry Rhapsody by the slice again.”
“Thank you for providing these cards. In the past the service has been slow. When coming here, I expected to be ignored and to wait a long time for anything. I did not have that experience today and I appreciate the improvements.”
We had over 25 requests to bring a bunch of different items back on the menu. One card ended with, “…or I will continue to whine to your staff about it.” The mint lemonade actually seemed to be the one with the most energy. So, we will be bringing that back very soon. Here is what a few of you had to say about it: “Bring back the Mint Lemonade!” “Bummer! No mint lemonade” “We actually used to come here everyday just for the mint lemonade and now you don’t offer it!! Please bring it back.”
Pumpkin pie got some comments. Yes, we still offer our pumpkin yam pie throughout the holidays.
Stevia is also getting some attention. Does anyone know what the pro’s and con’s are for Stevia?
We have put out a bottle of Agave Nectar (a great sweetener) to use in coffee drinks because of a comment card.
There are two comments that I just can’t not let you know about. The first is that there is a customer that would like us to have dog treats. What do you think? And the second comment is, “Avery, he is very very handsome.”
Thank you again for letting us know how we are doing. We are committed to making your experience the best it can be. Please keep us in the loop as to what your thoughts are and we will continue to do our best to make the changes you want to see.
okay, it’s almost Summer again—- where’s that Mint Lemonade???
I live right around the corner and I had fallen off the Mani’s wagon for a long time. Until last Summer. Now, I’m in 3-5 times a week. What brought me back? That Mint Lemonade! I see no reason not to serve it all year long. Although, now that I’m really cutting sugar intake I am wondering what kind of sweetner it’s made with. I hear great things about Stevia but I don’t think you’re allowed to serve it due to some FDA BS.Comment by trix6 on 5/07 at 12:33 am
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